Privacy Policy

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Due to the perishable nature of our butter products, we do not accept returns. 

However, your satisfaction is very important to us! If there is an issue with your order- such as receiving the wrong item, damage to your packaging, or a product that does not meet our quality standards-please contact us within 48 hours of delivery. Be sure to include your order number and photos if applicable.

We may offer a replacement or store credit depending on the situation.

Please note: 

* We cannot offer refunds for orders with incorrect shipping addresses provided by the customer.

*Refunds and replacements are not issued for missed deliveries or delays caused by the carrier once the order has shipped.

*If your order arrives warm or melted, please contact us with a photo and we'll do our best to make it right.

If you have any questions, email us at alexis@artshaven.co